It is possible that some of your customers will need to return an item that they ordered. Reasons can be different:
Whatever the reason, multiple studies have shown that the ease of returns plays a huge part in the consumer's decision to make a purchase or not.
Your customers may contact you with RMA request via your original sales channel, for example it can be Amazon, eBay, your own web-site or the eWarehouse order-specific returns page (can be disabled by you). After you review your new RMA requests please notify us if we should expect an item back.