Sometimes your customers will need to return an item they purchased. How they will request returns will depend entirely on the sales channel they used for a particular order, for example your customers would contact you through:
During order fulfillment by eWarehouse your customer will also receive an email with a link to an order-specific management page. On that custom page your customer can monitor order progress and request returns. This fulfillment feature can be enabled or disabled in your account on your own or we can do it for you - just submit a support request.
Our returns procedure is simple and easy for everyone involved: